Disclaimer
This site may contain proprietary notices and copyright
information, the terms of which must be observed and followed.
MAPJOSH CAR RENTAL EXPRESSLY DISCLAIMS ANY WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE
EXCLUSION MAY NOT APPLY TO YOU.
Information on this website may contain technical inaccuracies or typographical
errors and may be changed or updated without notice. MAPJOSH CAR RENTAL may
also make improvements and/or changes in the PRODUCTS AND SERVICES described in
this information at any time without prior notice.
You are not required to provide confidential or proprietary information through
our website. Any information or material sent to MAPJOSH CAR RENTAL, therefore,
will be deemed NOT to be confidential. By sending MAPJOSH CAR RENTAL any
information or material, you grant to MAPJOSH CAR RENTAL an unrestricted,
irrevocable license to use, reproduce, display, modify, transmit and distribute
those materials or information. You also agree that MAPJOSH CAR RENTAL is free
to use any ideas, concepts, know-how or techniques that we receive for any
purpose. However, we will not release your name or otherwise publicize the fact
that you submitted materials or other information to us unless: (a) we obtain
your permission to do so; or (b) we notify you, prior to publication, that the
materials or other information you submit to a particular part of this site
will be published or otherwise used with your name on it; or (c) we are required
to do so by law.
Any information that MAPJOSH CAR RENTAL publishes on the World Wide Web may
contain references or cross references to MAPJOSH CAR RENTAL PRODUCTS AND
SERVICES that are not announced or available in your country. Any such
reference does not imply that MAPJOSH CAR RENTAL intends to announce such
PRODUCTS AND SERVICES in your country. Consult the nearest MAPJOSH CAR RENTAL
business contact for information regarding the PRODUCTS AND SERVICES, which may
be available to you.
MAPJOSH CAR RENTAL makes no representations
whatsoever about any other websites which you may access through this site.
When you access a non-MAPJOSH CAR RENTAL website, please understand that it is
independent from MAPJOSH CAR RENTAL and that MAPJOSH CAR RENTAL has no control
over the content on that website. In addition, a link to a non-MAPJOSH CAR
RENTAL website does not mean that MAPJOSH CAR RENTAL endorses or accepts any
responsibility for the content, or the use of such website. It is up to you to
take precautions to ensure that whatever you select for your use is free of
items, such as viruses or any other items of a destructive nature. IN NO EVENT
WILL MAPJOSH CAR RENTAL BE LIABLE TO ANY PARTY OR ANY DIRECT, INDIRECT, SPECIAL
OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE, OR ON ANY OTHER
HYPERLINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS
INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR SYSTEM, EVEN IF WE ARE
EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Privacy Policy
PRIVACY NOTICE
Privacy Notice
Notice Last Updated: September 2018
Welcome to the Privacy Notice of Mapjosh Car
Rental.
Please take the time to read this Privacy
Notice as it is important for you to know how we collect and use your personal information. By
"personal information" we mean all information that relates to a
living individual and either identifies, or may be used to identify, that
individual.
The nature of our business and our services to
you may require us to share information with our independent licensees.
MAPJOSH CAR RENTAL may change portions of this
Privacy Notice from time to time, so be sure to check back. If we make a change
that significantly affects your rights or, to the extent we are permitted to do
so, significantly changes how we use your personal information, we will notify
you by way of a prominent posting on our websites, e-mail and/or postal mail
prior to the change becoming effective.
GETTING
STARTED
MAPJOSH CAR RENTAL wants you to feel
comfortable about giving us access to your personal information. Use this
Privacy Notice to find out what happens to your personal information when you
interact with MAPJOSH CAR RENTAL and what choices you have.
This Privacy Notice does not apply to our
independent licensee locations. Please review the privacy notices
of our independent licensees for information on how they use personal
information that you provide to them.
This Privacy Notice covers the personal
information the MAPJOSH CAR RENTAL company collect, use and disclose through
your use of our products and services either online or offline.
MAPJOSH CAR RENTAL needs to collect personal
information from you to rent a vehicle or provide our other services. We
collect personal information when you give it to us, such as by telephone, fax,
postal mail, email, at the counter, upon completion of an application or enrollment
form, or through your use of MAPJOSH CAR RENTAL's website or the use of our
products and services.
Please be aware that, in certain
circumstances, where you do not provide personal information which is required
by us, we will not be able to provide the products and services under our
contract with you or may not be able to comply with a legal obligation on us.
For example, when renting a vehicle with us we will require information such as
your name, address, payment information and driver's license. If you fail to
provide this information to us we will be unable to rent a vehicle to you. You
will be made aware if this situation arises and what the consequences of not
providing the personal information will be.
Sometimes, we will combine the personal information we receive from you with other information we received from other sources, so we can provide you a more customized and hassle-free experience. This information may include your name, contact information, travel itinerary, booking request and other information that is relevant to your booking. These third parties include:
The purposes for which we use this information
is set out in further detail in the rest of this Privacy Notice. There
are a number of bases in data protection law that permit Mapjosh Car Rental to
use your personal information for these purposes. These are: (1) that you
have provided your consent to us using your personal information for that
purpose (e.g. where you have given us your consent to send you electronic
marketing); (2) that we need to use that personal information in order to fulfil
our contract to provide products or services to you (e.g. using your
information for vehicle rentals, (3) that the processing is necessary for the
purposes of our legitimate interests, provided we have balanced these against
your rights and interests; and (4) where we need to comply with a legal
obligation (e.g. responding to government or law enforcement information
requests).
These legitimate interests are: (a) to ensure
effective administration and management of your relationship with us, including
any rentals with us; (b) to understand how our customers use our services and
to manage our vehicle fleet; (c) to carry out research and analysis on what
services or products our customers want or how they would like us to improve
our services and products; (d) to understand how our customers use our website
and identify any issues in how the website is used and how we can improve the
customers usage experience; (e) to tell our customers about the various
products and services we can offer; (f) understand and respond to customer
feedback; (g) to better tailor and personalize the promotions and benefits that
we offer to our customers; (h) to prevent, detect, or investigate unauthorized
use of our vehicles and systems and ensure we comply with law and our policies;
and (i) manage any disputes and accidents and take legal or other professional
advice.
We will collect technical information about
your devices when you use our website where permitted.
RENTING
A VEHICLE
When you make a reservation, rent a vehicle, we collect information to provide you with our great services (for example, renting a vehicle, including performing the vehicle rental contract as set out in our Rental Agreement, providing any requested optional extras, taking payment, pre-authorizations and security deposits and providing discounts and offers or other benefits) and for our legitimate business interests (for example research and development of new products and services, undertaking fraud and security checks and enforcing our legal rights). The information we collect includes:
o
your preferences
regarding optional extras such as damage waivers and other protections;
o where a delivery or collection service is available, the address where we will drop off or pick-up the vehicle and any optional extras you requested; and
other information that may be required to rent you a vehicle and/or provide you with services.
Some vehicles come equipped with a global
positioning system (GPS) or similar type tracking device that may also collect
information about the vehicle. To learn about vehicle data we collect, scroll
down to read about Vehicle Data.
If you have an accident, or suffer any loss,
theft or damage to the vehicle during your rental or suffer any mechanical
failure, we will collect information regarding such incident including your
report of the incident and any police or other third-party report including
details of those involved, together with the nature of any personal injuries
and/or damage to the vehicle and optional extras. We will use this
information to perform our contract with you (for example, the vehicle rental
agreement and/or the terms of any optional extra like insurance); for our
legitimate business interests (for example, in recovering the costs of any loss
or damage caused to the vehicle); for complying with any legal obligation on us
(for example, making any required notification of the incident to appropriate authorities);
and establishing, exercising or defending legal claims arising as a result of
such incident.
During your rental we will collect where and
when you rented the vehicle, where and when you returned the vehicle, insurance
preferences, fuel consumption, mileage, accident history and other information
related to the vehicle and your use of it. This information is required in
order to provide you with the services you requested under the rental contract
or for our legitimate business interests (for example to monitor the usage of
our vehicle fleet).
In addition to the purposes listed above, we
use this information to better understand our customers and provide you with
relevant offers.
We will also collect information about any
speeding, parking, toll or other traffic-related fines that you incur or any
traffic offences that you commit during your rental where these are provided to
us by any law enforcement agency. We will use this information to deal
with such fine or offence in accordance with the terms of your vehicle rental
agreement with us.
Where you inform us that you have a medical
disability that requires an adapted vehicle or other driver aid we will use
that information in order to provide you with the service you requested and
where you have given your explicit consent to us using that information.
When you call us (from any phone), we may
record or monitor the call for quality control, training or similar purposes.
We will only use this information for the
specific reason for which it is provided. If you believe that one of your
contacts has provided us with your personal information and you would like to
request that it be removed from our database, please contact our customer
service at the details set out in the Data Controllers and Contact
Details section below.
VEHICLE
DATA
Some vehicles you rent from MAPJOSH CAR RENTAL have been
manufactured or equipped with on-board devices so as to be connected to the
internet (connected car) which allow us to send commands to and receive certain
information from the vehicle, including geolocation data from a global
positioning system (GPS). If you rent a connected car from us your personal
information will be processed in accordance with this Notice and the Connected
Cars Privacy Addendum included in the General Conditions of Rental (or such
other notice regarding connected cars as we may provide to you in the future).
PHOTOS & VIDEO
Where indicated by signage at the relevant location, MAPJOSH CAR
RENTAL locations are also equipped with video security surveillance systems as
well as cameras that record as our vehicles depart/enter our lots.
ONLINE DATA
When you download, visit and use our websites,
MAPJOSH CAR RENTAL automatically collects technical information. This section
tells you more about what technical information we collect and why we collect
it.
IP Addresses &
other information collected automatically: We may collect your IP address when you visit our websites to
help us diagnose problems with our main computers, for system administration,
to report aggregated information to our business partners, and to audit the use
of our website. We do not normally link IP addresses to anything personally
identifiable. In select circumstances, we may use IP addresses to help us
identify you when we feel it is necessary to enforce compliance with our
Website Terms and Conditions or to protect our service, site, users or others.
We may also collect your browser type, Internet Service Provider (ISP),
referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics,
etc.), operating system, date/time stamp, and/ or clickstream data to analyze
trends in the aggregate and administer the site.
Session Replay: When you visit our website, we will
sometimes also record information about your browsing session on the site,
including which pages you visited and any forms on the website that you completed.
We review this information to identify any technical issues in the operation of
our sties and to improve the user interface of our site. We use a third
party to help us with this service and this information will be passed to that
third party for this purpose, but this information is not disclosed to any
other third party.
Cookies & other
similar technologies.
ONLINE ADVERTISING
MAPJOSH CAR RENTAL uses third-parties to
provide online or electronic ads on our behalf. These third parties use data
about your visits to our websites and Apps usage to send you customized ads
that may be of interest to you. This information is collected using cookies,
scripts, pixel tags, etags, web beacons and other similar technologies by MAPJOSH
CAR RENTAL and our third-party advertising partners in accordance with our
Cookie Policy.
MARKETING
MAPJOSH CAR RENTAL may share personal
information with third parties (as detailed in the Information Sharing section)
to help us with our marketing and promotional projects, such as managing our
social media pages, running contests, sweepstakes and other promotions, or
sending marketing communications.
We will only use your personal information to
send you marketing where you have given us your consent to receive marketing or
we are otherwise permitted by applicable law to do so. This marketing
will be sent to you either electronically or to your postal address.
Don't want to receive promotional and
marketing post, emails and text messages from MAPJOSH CAR RENTAL and our
partners? No problem! You can withdraw your consent to direct marketing or tell
us you do not want to receive such marketing at any time. See the Your
Choices section to find out how.
ANALYTICS
We use analytic software, such as Adobe
Analytics, Google Analytics and others, to help us to better understand the
functionality of our software on our websites and Apps on your device. These
software tools record technical information including about your device
together with usage information such as how often you use our website or App,
which features you use or don't use in the website App or which pages you visit
on the website, aggregated usage, performance data, where the App was
downloaded from and information about your visit to the site, including details
of some of the URL clickstream to, through and from our website. Further
information about these tools is set out in our Cookie Policy.
Want to learn about all what happens when you
visit our websites or use our Apps? Learn more under the Online Data section.
CHILDREN
MAPJOSH CAR RENTAL's websites, Apps and
services are not for children under the age of 16. This includes any links to
other websites that we provide for your convenience. We don't knowingly collect
personal information from children for any reason. If you think MAPJOSH CAR
RENTAL has received personal information of your child or another minor, please
contact our Data Protection Officer at the address set out in the Data
Controllers and Contact Details section.
INFORMATION SHARING
MAPJOSH CAR RENTAL may use and share your personal information and vehicle data to affiliated and non-affiliated organizations as follows:
Third party recipient |
Purpose of disclosure |
Legal Basis for Processing |
Independent licensees / franchisees and network providers
in order to perform our contract with you and to understand how you use our
services and to improve our business |
Make and confirm your rental
reservation; Provide our rewards program and update partner points and
rewards; Connect with your corporate and commercial accounts; Assist with
navigation assistance or itinerary planning; Provide customer assistance; Resolve
toll, traffic or parking violations; Processing any claims relating to accidents
and/or injuries; Providing roadside assistance services; To protect or defend
the rights or well-being of us, our employees, customers or others; Verify
safe driver criteria for qualified drivers. |
Performance of Contract; Legitimate
Interests; Legal obligation; or
|
Travel agents in order to perform our contract with you
when you use a travel agent and to understand how you use our services and to
improve our business |
Make and confirm your rental
reservation; Process payments and refunds; Assist with navigation assistance
or itinerary planning; Provide customer assistance; Providing roadside
assistance services; To protect or defend the rights or well-being of us, our
employees, customers or others. |
Performance of Contract; or Legitimate
Interests. |
Your employer or organization in order to provide you with
benefits of a corporate or association program and to understand how you use
our services and to improve our business |
Verify drivers’ licenses or other
government identification. Verify eligibility to use designated account and
discount codes; Connect with your corporate and commercial accounts. |
Performance of Contract; or Legitimate
Interests. |
Brokers in order to perform our contract with you when you
book a rental through their service and to protect our business from fraud
and bad debts |
Make and confirm your rental
reservation; Process payments and refunds; Provide customer assistance; Handle
debt collection; Fraud check. |
Fraud check. |
Booking engines in order to perform our contract with you
when you use a booking engine and to understand how you use our services and
to improve our business |
Make and confirm your rental
reservation; Verify eligibility to use designated account and discount codes;
Process payments and refunds; To protect or defend the rights or well-being
of us, our employees, customers or others. |
Performance of Contract; or Legitimate
Interests. |
Credit card issuers in order to obtain payment from you |
Process payments and refunds; fraud
check; Handle debt collection. |
Performance of Contract; or Legitimate
Interests. |
Corporate account manager in order to provide you with
benefits of a corporate or association program and to understand how you use
our services and to improve our business |
If you are renting with a corporate, membership or other
similar commercial entity account, we may share personal information with the
organization that manages the account for their own purposes. We recommend
you review their privacy policy to learn more about their privacy practices. |
Performance of Contract; or Legitimate
Interests. |
Marketing agent in order to provide you with benefits of a
corporate or association program and to understand how you use our services
and to improve our business |
Provide our rewards program and
update partner points and rewards; To protect or defend the rights or
well-being of us, our employees, customers or others. |
Performance of Contract; or Legitimate
Interests. |
IT service providers including IT platform providers and
website analytics service providers in order to in order to perform our
contract with you and to understand how you use our services and to improve
our business |
Support our IT systems and
infrastructure; Provide maintenance services for our IT systems and
infrastructure; Provision of data hosting and other data processing services;
Provide analytics services relating to your use of our website to identify
any technical or user interface issues and/or improvements in connection with
the website |
Legitimate interests. |
Government, regulatory and law enforcement agencies in
order to meet our legal obligations |
To verify your driver's license
and ensure you meet our safe driver criteria; As requested by these agencies
if the disclosure is required or permitted by law; To take action regarding
illegal activities, traffic offences or violations of terms of service; If we
have a good faith belief that there is an emergency that poses a threat to
the safety of you or another person; and As otherwise required or permitted
by law. |
Performance of Contract; or Legitimate
Interests. |
Insurance companies and claims handlers in respect of any
insurance product you purchase in connection with your rental |
Provide and service the insurance
product you have requested; Manage any claims that may be made under the
relevant insurance policy |
Performance of Contract; or Legitimate Interests. |
We may also transfer or assign your personal
information to third parties as a result of, or in connection with a sale,
merger, consolidation, change in control, transfer of assets, bankruptcy, reorganization,
or liquidation. Or if we are involved in defending a legal claim,
information about you that is relevant to such claim may be disclosed to third
parties as a result of, or in connection with, associated legal proceedings.
We may, in accordance with the Marketing section,
share your information with business and promotional partners (where you have
provided your consent to such information sharing) in order to send you
information about products and services you may like. If you decide you no
longer want to receive such promotional and marketing messages, please read the
Your Choices section to find out how you can opt-out.
YOUR CHOICES
If you want to opt out of receiving
promotional and marketing emails, text messages, post and other forms of
communications from MAPJOSH CAR RENTAL or our promotional partners in relation
to which you might receive in accordance with the Marketing section,
you can best opt out by using one of the following ways:
· Log into your account and update your profile.
· Click "unsubscribe" at the bottom of an email we sent you.
· Go to our Data Controllers and Contact Details section to email the customer service representative suited for you.
If you do opt out of receiving promotional and
marketing messages, we can still contact you regarding our business
relationship with you, such as account status and activity updates, survey
requests in respect of products and services we have provided to you after
you rent from us, reservation confirmations or respond to your inquiries or
complaints, and similar communications.
Want to close your account, stop doing
business with MAPJOSH CAR RENTAL, or otherwise opt out of MAPJOSH CAR RENTAL
collecting, using or disclosing your personal information? We will be sorry to
see you go. Please contact our customer service representatives in accordance
with the Data Controllers and Contact Details section.
Please also see your rights set out in Your
Privacy Rights section.
SAFEGUARDS
The security of your personal information is
important to us. We take reasonable steps to make sure your information is protected
from unauthorized use, access, disclosure, alteration, destruction or loss. For
financial or payment information, we use firewalls and Transport Layer Security
(TLS) encryption. We take security extremely seriously but as no system is
100% secure, we can't completely guarantee the protection of your personal
information, any more than any other organization can.
We do not ask for financial or payment
information, such as your credit card number, passcode, account number or pin
number, in an e-mail, text or any other communication that we send to you.
Please always check that any website on which you are asked for financial or
payment information in relation to our rentals or services is operated by MAPJOSH
CAR RENTAL or its affiliates. If you do receive a suspicious request, do not
provide your information and report it by contacting one our customer service
representatives as set out in the Data Controllers and Contact Details section.
You are responsible for keeping your account
passcode, membership numbers and pin numbers safe and secure. Don't share those
with anyone. If there is an unauthorized use or any other breach of security
involving your information, you must notify us at the customer service contact
information below as soon as possible.
INFORMATION RETENTION
MAPJOSH CAR RENTAL keeps your personal
information for no longer than is reasonably necessary or required by
law. How long we keep it depends very much on the type of information and
purpose.
The criteria we use to determine the retention period for certain categories of data is as follows
YOUR PRIVACY RIGHTS
You may have - in accordance with applicable data protection laws - the following rights when it comes to our handling of your personal information:
[In addition, if specifically provided for
under your local law, you will have a right to define post-mortem
guidelines - meaning you may define guidelines regarding the
storage, erasure and disclosure of your personal data after your death.]
Please get in touch with our Data Protection
Officer at the address set out in the Data Controllers and Contact
Details section if you would like to exercise any of these rights or
in case you should have any concerns about how we process your personal
information. You are also free to lodge complaint with the supervisory
authority, should you feel that we process your personal information in a way
that is against applicable law.
DATA CONTROLLERS AND CONTACT DETAILS
If you are making a rental or visiting our
website or mobile site, the data controller is listed below.
You can also contact our Data Protection
Officer in respect of any issues or questions you have regarding our processing
of your personal information. They act as the Data Protection Officer in
respect of all of the data controllers listed below and can be contacted at:
Email: dpo@mapjoshcr.co.za
Postal Address: Data Privacy Officer, Office
No. A2 | Gateway Road | Polokwane International Airport | Old Terminal
Telephone: 065
979 6363