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For Support Mail us :

info@mapjoshcr.co.za

Helpline | Call Us:

015 288 0027

FAQs

WHAT WILL I NEED WHEN COLLECTING MY CAR?

You will need to have the following when collecting your car:

  1. Credit card in the driver's name
  2. Valid driver's license

International visitors to South Africa will need to produce a valid passport as well.

 

WHEN DO I PAY FOR MY RENTAL CAR?

You can pay at the rental counter when you collect your vehicle, using a Visa, Mastercard, American Express, Diners and hybrid cheque cards (debit card are not accepted). 

At the rental counter we simply hold an authorisation amount on your credit card which will only be debited for the final amount once the car has been returned.

 

WHAT METHODS OF PAYMENT DOES MAPJOSH CAR RENTAL ACCEPT?

Mapjosh Car Rental accepts the following methods of payment:

  1. Credit card
  2. Hybrid cheque card

Mapjosh Car Rental does not accept cash. Mapjosh Car Rental does not accept debit cards.

What defines a hybrid cheque card?

  1. The card must display the MasterCard or Visa logo.
  2. The numbers must be raised on the card, the same as a credit card, with the words "Cheque Card" reflected on the back or front of the card.
  3. Mapjosh Car Rental will process cheque card rentals in the same manner as credit card rentals. The estimated authorisation amount will be held on the account for the duration of the rental and charged on termination.

DOES MAPJOSH CAR RENTAL TAKE A DEPOSIT ON MY CREDIT CARD?

When collecting your rental car Mapjosh Car Rental will place an authorisation hold on your credit card.  

 

WHAT IS MY LIABILITY AND HOW DO I REDUCE IT?

The liability is the amount you pay if your hire vehicle is damaged or stolen (or part thereof).  The amount will depend on the vehicle you hire and whether you choose to reduce the liability by upgrading your level of waiver.

When you hire a vehicle with us, you have an option of standard waivers for vehicle damage (Collision Damage Waiver) and vehicle theft waiver (Theft Loss Waiver) or reduce your liability further with the super option. 

WHAT WILL I BE OFFERED AT THE COUNTER?

The Mapjosh Car Rental Representative will offer the following additional options when collecting your rental car:

  1. Windscreen and Tyre Damage Waiver
  2. Super Waivers (if you have not booked on super waiver inclusive rates already)

While we recommend purchasing these they are not mandatory.

 

CAN I REQUEST A SPECIFIC VEHICLE MAKE AND MODEL BEFORE MY RENTAL?

We will do our utmost to meet your request however we cannot guarantee a specific vehicle make or model.

 

CAN I EXTEND MY RENTAL AFTER COLLECTING THE CAR?

Yes, all you need to do is contact Mapjosh Car Rental and we will extend your car rental to the date and time advised. When extending a rental an additional authorisation will be reserved on your credit card straight away for the extra costs.

 

WHAT DO I NEED TO DO IF I HAVE AN ACCIDENT?

If you have been in an accident you need to take care of yourself and your passengers first and foremost. If there are any injuries, please contact emergencies services straight away.

When you are able to please call the 24-hour Mapjosh Car Rental Roadside and Emergencies call center on 065 979 6363 to report the accident. We will aid with emergency services if required and arrange for the vehicle to be towed.

Standard procedures need to be followed with all accidents, please take all the details of any third parties involved and report the accident to the police. We also recommend taking photos of the accident to assist with your claim.

 

WHAT DO I DO IF MY RENTAL CAR BREAKS DOWN?

Unfortunately, with the nature of any vehicle, mechanical faults do occur from time to time.

If your rental car happens to break down, please call the 24-hour Mapjosh Car Rental Roadside and Emergencies call centre on 065 979 6363 where agents are on standby to assist you.

 

WILL THERE BE FUEL IN MY RENTAL CAR?

Yes, you will receive your rental car with a full tank of petrol.

When returning the car, you can either fill the tank or let us fill it for you. The petrol that we use to fill the car will be added to your invoice at the standard petrol price. 

A R30.00 Refueling Service Fee applies to all rentals that require refueling. 
 

WHAT IF I DO NOT NEED MY BOOKING ANYMORE?

Bookings can be cancelled by calling Mapjosh Car Rental directly and should be done at least 24 hours in advance to avoid the non-cancellation fee. 

A non-cancellation fee of R399 (including VAT) in South Africa will be charged to a customer when a booking is not cancelled prior to the date and time of the reservation and/or as a result of failure to pick up a vehicle within 24 hours of the confirmed date and time. 

 

WHAT IS AN ADDITIONAL DRIVER?

This is for the risk and administration related costs for multiple drivers. Your rental will be charged with an additional driver fee, per additional driver. 

I'M GOING TO RETURN MY HIRE CAR LATER THAN AGREED. IS THIS OK?

We understand you might get delayed, so we try to be flexible. If you’re running late or need to extend your car rental - do make sure you contact us as soon as possible. Should you return the vehicle late - without notifying us or extending your hire - you may be subject to additional charges.

In South Africa, a daily rate is charged per 24 hours with a 30-minute grace period. Should you return the vehicle late and the time exceeds the grace period an extra day's rental will be charged to you. 

How is a late return fee applied?

  1. If you overrun past your agreed return date and time, you will incur a late return fee
  2. If you still haven't returned the vehicle 24 hours later, then another late return fee will be applied
  3. A late return fee will continue to be added every 24-hour period thereafter, until you return the vehicle to the rental station


Please note, if you return your vehicle after the agreed date and time, you will pay an additional days rental charge - plus a late return fee for each day (or part of a day) that you are late.

How much is the late return fee?

The daily late return fee will be:
  1. R190.00

Rental Agreement

Please always review the rental terms and conditions and your rental agreement when you check the vehicle out. You can also find the relevant contact details on your rental agreement.

 

EXTRA CHARGES

WHY DO I PAY AN ACCIDENT ADMINISTRATION FEE?

As the waiver liability amount only contributes towards the repair / replacement costs, an administration fee is charged to cover the costs of processing the claim.

When renting a car in South Africa the administration fee is R 300.00, however if the damage amount is less than R 300.00 then the administration fee is R 95.00.  


IS THERE AN ADMINISTRATION FEE FOR TRAFFIC FINES RECIEVED?

There will be a traffic fine administration fee of R330 if the renter may receive a traffic fine whilst renting the Mapjosh Car Rental vehicle.

HOW OLD DO I NEED TO BE TO HIRE A CAR?

To rent a car in South Africa, you need to be at least 18 years of age and have held a driving license for at least a year.  

Renters must be in possession of a valid driver's license. 

WHEN WILL YOU CHARGE ME AN EXTRA DAY?

You pay for each day you hire a vehicle, which is based on 24 hours rental period. If you return your hired vehicle within 24 hours, you'll still be charged for the full day.  

There is also no penalty for returning our vehicle up to 30 minutes late, but for returns after this time an extra day will be charged.  

IS THERE A YOUNG DRIVERS SURCHARGE?

If the driver is below the age of 25 a Young Drivers Surcharge of R45.00 per day will apply (for a maximum of 10 days)